How the gate decides
On the gated text channels — web chat and Telegram — a zenrep's reply is constructed and checked before it reaches the HCP: grounded in your MLR-approved corpus, verified claim by claim, fair-balanced, and written to an inspectable record. This page is the mechanism an MLR reviewer needs to sign off.
It can only speak approved material.
There's no general medical model improvising underneath. A zenrep cannot assert anything that isn't in your medically and legally approved source material — that corpus is the ceiling on what it can say.
Every claim is checked before it's delivered.
Each turn passes the pipeline: in scope, fair-balanced, grounded in an approved passage, and citable. Then, and only then, is it spoken.
It refuses rather than guesses.
When a claim can't be grounded in approved material, the gate is fail-closed: the zenrep declines, redirects, or routes the question to a human. Refusing correctly is treated as a success, not a failure.
Every turn is audit-traceable.
Each exchange records what was asked, what was answered, what the gate decided, and the exact approved passage it was anchored to — reconstructable for your compliance team any time, and exportable as CSV.