How a ZenRep stays on-label — end to end.
Every message takes the same path: an HCP writes in on web or Telegram, a reply is drafted, and before a single word is sent it passes the compliance gate — checked in scope, grounded in your approved corpus, fair-balanced, and verified claim by claim. Only then does the HCP see the reply — and every turn is written to the audit trail for your compliance team. This page walks that path, end to end — what is live today and what is on the roadmap.
The path every message takes
Fair balance is paired automatically, and all passages trace to your approved knowledge corpus.
It can only speak approved material.
Every claim is checked before it's delivered.
It refuses rather than guesses.
Every turn is audit-traceable.
The controls, at a glance
- Corpus-grounding
- Per-claim verification
- Fail-closed
- Off-label refusal, fail-closed
- Fair balance & ISI
- Adverse-event detection & PV routing
- Append-only, tamper-protected audit trail
- MLR-approval corpus workflow
Memory — live persistence, roadmap compounding
Store every question ever asked — a record your team can mine for what matters to doctors most.
Per-HCP continuity: a ZenRep persists each clinician's thread so the record stays continuous and your team can pick it back up.
Compounding per-HCP memory that carries prior context forward into new conversations is on the roadmap — not present today.
Jurisdiction-aware by design
The gate adapts its rules to the market and the product class: Canada (PAAB / Health Canada) and the United States (FDA OPDP) today, for both drug and device.
Every channel, held to the same gate
HCPs don't all live in one inbox. A ZenRep meets them where they already are. Web and Telegram route through the same pre-send compliance gate today — same corpus, same audit trail. Here's exactly what's live and what's coming.
Web chat
Chat with a ZenRep right now in the browser. The public demo runs the live compliance gate on every turn — try to push it off-label and watch it decline.
Telegram
Live today. HCPs message the ZenRep on Telegram, and every reply passes the gate before it's sent — gated, grounded, and logged like every other channel.
Live video-avatar call
A real-time, face-to-face avatar conversation — a face, a voice, a genuine back-and-forth, not a form or a chatbot script. You can demo it today; a generally available, fully gated video channel is on the near-term path.
Phone (voice call)
A gate-enforced voice pipeline is in development — every spoken word will still pass the same gate. Not available today.
SMS (text)
Text the ZenRep, get the same gated, on-label answers. On the roadmap, arriving alongside phone voice.
See the whole path on your own corpus.
A demo runs against a corpus that looks like yours — bring the off-label probe and read the receipt end to end.